Privacy Policy
At Neo Sonics, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (PIPA) of British Columbia.
1. Information We collect
We collect personal information that you provide when contacting us through our website, as well as automatically collected data via our website hosting provider, Wix.
a. Information you provide
We collect the following information when you submit a form or inquire about our services:
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First Name
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Last Name
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Artist/Band Name
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Email Address
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Phone Number
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Description of the Service You Are Inquiring About
This information is used to respond to your inquiries, provide customer service, and improve our offerings.
b. Information collected automatically by wix
Wix automatically collects certain information about your interaction with our website, including:
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IP Address
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Device Information
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Geolocation Data (if enabled)
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Usage Data
This data helps us improve the user experience and performance of our site.
2. how we use your information
We use your personal information for the following purposes:
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To respond to your inquiries and provide services.
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To send you important updates about our services (if you have opted in).
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To improve website functionality and user experience.
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To comply with legal obligations.
3. Consent
By providing your personal information through our website, you consent to the collection, use, and disclosure of your data as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at Stuart@neosonics.ca.
4. Data retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. To request deletion of your personal information, please contact us at Stuart@neosonics.ca.
5. security of your information
We take appropriate measures to protect your personal information, including industry-standard encryption and secure storage practices. However, no data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.
6. third-party disclosure
We do not sell, rent, or share your personal information with third parties, except with trusted service providers who assist us in providing our services. Some of these service providers may be located outside of Canada, and by providing your information, you consent to such transfers.
7. accessing and correcting your information
Under PIPEDA and PIPA, you have the right to access and request corrections to the personal information we hold about you. Please contact us to request access or corrections.
8. cookies and tracking technologies
Our website uses cookies to enhance user experience. You can control cookies through your browser settings. For more information, please refer to Wix's Cookie Policy.
9. updates to the privacy policy
We may update this Privacy Policy from time to time. The most current version will be posted on this page, and the 'Last Updated' date will reflect the changes.
10. contact us
If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Neo Sonics Audio Productions
Stuart@neosonics.ca